Refund and Return Policy

At BigBoss Vape Store, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.

1. Return Eligibility
Products can be returned within 30 days of receipt if they are unopened and in their original packaging. To be eligible for a return, you must provide proof of purchase.

2. Non-Returnable Items
For health and safety reasons, certain items such as opened e-liquids and disposable vapes cannot be returned.

3. Return Process
To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with instructions on how to return your item.

4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us for further instructions.

7. Changes to This Policy
We may update this Refund and Return Policy from time to time. We will notify you of any changes by posting the new policy on this page.